Legal

Privacy Policy

Effective date: September 19, 2026

Business: Houston Cabinet Makers / Madera Group, Inc., 109 Spooner St, Pasadena, TX 77506
Website: https://houstoncabinetmakers.com

Overview

This Privacy Policy explains how we collect, use, share, and protect information when you interact with Houston Cabinet Makers, including our website and our Shop SMS text messaging program (powered by Twilio), including the automated Shop-AI line +1 (832) 905-9845 and related operational texts.

Information we collect

We may collect name, email, phone number, business/project details you provide; information you send by form, phone, email, or text (including photos); and limited technical data (IP, browser/device, pages viewed).

SMS / text messaging (Shop SMS)

If you opt in (texting START/JOIN/YES or any first message to Shop-AI, checking an SMS consent box, or expressly requesting SMS during a call/in-person), we use your mobile number for transactional/informational messages about quotes, orders, shop status, appointments, photo acknowledgements, and related customer service.

  • Consent is not a condition of purchase.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to cancel (one-time confirmation may follow).
  • Reply HELP for help, or contact us below.
  • Carriers are not liable for delayed or undelivered messages.

How we use information

To provide quotes/services, fulfill orders, communicate (including SMS), improve operations, and comply with law.

How we share information

We do not sell your personal information. We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their marketing. We share only as needed with service providers who help us operate, including Twilio (and related messaging infrastructure) to deliver SMS and process opt-in/opt-out; and payment, shipping, email, analytics providers as applicable; or when required by law.

Your choices

Request access, correction, or deletion; stop SMS by replying STOP.

Security / Children / Changes

Reasonable safeguards. Services for adults 18+. We may update this policy; effective date changes when we do.

Contact

Madera Group, Inc. / Houston Cabinet Makers, 109 Spooner St, Pasadena, TX 77506
Phone: 713-575-8798 or 1-888-828-1088
Email: office@maderainc.com or cisco@maderainc.com
Web: https://houstoncabinetmakers.com

Questions about this policy? We're happy to help.